GoServicePro is web-based software for field service businesses. Our software has powered field service companies around the world for over 15 years.
Founded by field service experts in 2001, GoServicePro offers solutions that enable end-to-end field service operations. Our comprehensive suite of integrated products provides intelligent and automated field service scheduling, partner management and real-time wireless communications for mobile field service resources.
GoServicePro is a bundled solution that is comprised of modules that can be implemented individually or as an integrated solution to enable all elements of a service business. GoServicePro has modules to support the following functions:
- Call Center – Full service call center solution for tracking the resolution to customer issues
- Entitlement – Define and deliver service according to service level agreements ranging from simple to extremely complex
- Scheduling & Dispatching – Optimize routes and resource assignments and coordinate the arrival of parts and people
- Parts – Ship, track and manage service parts and service inventory locations
- Field Portal – Integrate partners, field managers and technicians with this easy-to-use web portal
- Customer Portal – Customers can create cases, view and update status and generate reports
- Mobility – Communicate seamlessly with mobile techs using full-service mobility solution
- Billing – Automatically bill for services delivered and integrate with back end finance systems
- Reporting – Create, manage and share critical business data with employees and customers
GoServicePro delivers solutions that meet the needs of service customers, whether in the telecommunications, utilities, high-tech, manufacturing, or other industries.