Case Logging
GoServicePro offers streamlined easy to use logging features that provide technicians with simple ways to log their work while automatically keeping service coordination personnel back at the office informed of their progress.
Tools for Resolving Cases
• Logging tools enable you to record interactions with your customer.
• Communications such as inbound and outbound phone calls, emails, research logs and notes insure the case is up to date with the latest issue information.
• Case resolution information can be captured by logging research, time, expenses, activities performed, parts used and parts ordered.
