Work Order Settings
GoServicePro’s Advanced Scheduling engine automatically calculates best resource for a specific dispatch scenario based on the work order dispatch and schedule requirements. Schedule details or the dispatch settings define various time factors that frame work order scheduling like timeslot type, early and late work start timing, duration of work order and considering/ignoring site work hours/site holidays/FE overtime. Dispatch scenarios define the importance of a number of different factors giving you complete configurability over the automated scheduling process. The system automatically finds the best engineers based on location, availability, skills, certifications, and preferences and immediately schedules the job optimizing service-level commitments, resource availability and daily travel routing. Hence, you can simply dispatch it and forget it.
Steps:
1). In the 
Settings screen, and from the Schedule To dropdown list, select the desired schedule timing.
2). From the Work Order Color dropdown list, select desired color for current work order.
3). From the Importance dropdown list, select the desired value that defines the importance level for attending and resolving current work order.
4). From the Resource Type dropdown list, select the type of resource that should work on current work order.
5). From the Group and Timeslot dropdown lists, select the desired group and time slot for current work order.
6). In the Early Work Start* and Late Work Start* time boxes, configure timing based on how early and how late an FE can begin work.