Error Log

The invoice error log records all the critical errors encountered by the billing advisor while generating invoice operations. While an invoice is generated successfully for a case, some of the line item adjustments may not be included successfully for billing. During such scenarios, you can go through the error log entries to know what went wrong and then take the remedial measures to regenerate successfully. The details of the error log generally inform the details of both successful and unsuccessful billing transactions of line item adjustments.

Steps:

  1. If a specific line item adjustment billing transaction is unsuccessful then, on the tab bar, click Error Log.

  2. Go through the list of billing and invoice error logs to know what caused the failure in transaction, and perform remedial action accordingly.

  3. Once the remedial action is taken, then on the toolbar, click Generate Invoice.