1). Open the work item for which you want to log phone.

2). On the toolbar and on the Log menu, click Phone Call.

3). In the Log Phone Call window, and from the Action Type dropdown list, select the type of call that you want to log.

4). The Logged By and at: fields display the logged in user and current time respectively. This data is read only.

5). In the Contact field, click Search button to select the contact for whom you want to log the phone call.

6). In the Contact Phone field, enter the phone number of the contact.

7). In the Start Time field, enter the time at which the call started.

8). In the End Time field, enter the time at which the call ended.

9). The Elapsed Time field automatically displays the time duration of the call based on Start Time and End Time values.

10). In the Notes* text box, enter data that can be shared with customer.

11). In the Internal Comments text box, enter data that can be shared for internal use. These comments are not visible to the customer.

12). On the toolbar, click: