1). Open the work item for which you want to log time.

2). From the Time Type dropdown list, enter the type of time that you want to log.

3). The Logged By and at: fields display the logged in user and current time respectively. This data is read only.

4). In the Start Time* field, enter the time at which you have started the type of work. By default, the field displays current date and time.

5). In the End Time field, enter the time at which you have finished resolving the issue for current case.

6). The Duration field automatically displays the time duration of the call based on Start Time and End Time values.

7). From the Bill-To dropdown list, select appropriate value to whom you want to bill to.

8). In the Research Notes text box, enter the time information for respective work that you have worked on the issue for the current case. This information will be visible to the customer.

9). In the Internal Comments text box, enter the time information that you want to share internally, but not with the customer. This information is not visible to the customer.

10). On the toolbar, click: