Part Returns

Part Return is a way to allow the users to systematically send back an unused part to the organization.

Steps:

  1. From the Line Items grid, select the desired shipped part that you now want to return.

  2. On the toolbar, and from the Transactions menu, click Part Returns

  3. The Part Returns form automatically displays data for the Part, Return As, and Return Address fields.

  4. In the WayBill field, enter the waybill number of the part that you want to return.

  5. If the return part is non-serialized, then in the Quantity field, enter the count of the part for return.

  6. If the return part is serialized, then in the Serial Number field, enter the serial number of the part that you want to return.

  7. On the toolbar:

    1. Save and Close to save the part return details and close the Part Return form.

      2. Once you successfully return a part, the the condition for the line item changes from ‘Shipped’ to ‘Closed’. You cannot perform any part transaction on a closed part.

    2. Cancel if you do not want to save the part return details you have just entered.

      3. If you are performing ‘Part Return’ transaction on a part order that was created from a work order, then a new part order for the same will be created automatically. However, this is not the case for those that are created either individually or from a Case.