Dispatch Settings

In the Dispatch Settings, you can control various elements that contribute to the efficient dispatching of technicians, cases and work orders. These mainly include certifications In GoServicePro, Certifications may be assigned to Employees to designate that they have to qualifications to work on certain jobs. Work orders can be restricted to only allow assignment to Employees that possess the necessary Certifications., skills Skills may be assigned to Employees to designate that they have to qualifications to work on certain jobs. Work orders can be restricted to only allow assignment to Employees that possess the necessary Skills., rescheduler In GoServicePro, the ReScheduler is an advanced feature used to optimize automatic work order dispatching., scenarios Scenarios are used in GoServicePro to apply settings to Work Orders pertaining to the weight of qualifiers such as Skills, Certifications, Preferences, Schedule, and Travel Distance, whether to use required Skills, Certifications, or Preferences, and Max Travel Distance. At least one Scenario must exist in order to create Work Orders. , slack Slack Settings are used to apply a Work Order Template and slack time to Work Orders based on the Category codes chosen during the Case creation process. At least one Slack setting must exist in order to create Work Orders. and work order templates Work Order Templates are used to apply basic settings such as early and late start offset, duration, and required Skills, Certifications, and Tasks to a Work Order when it is created. At least one Work Order Template must exist in order to create Work Orders..